NPS (Net Promoter Score) measures loyalty. Product usage NPS measures engagement with specific features. Here's the thing: a product-aware IPTV Reseller Panel calculates feature-specific NPS and displays it on the ticket screen. I've watched resellers identify which features drive loyalty using usage NPS. A British IPTV reseller enabled usage NPS in his IPTV Reseller Panel. He saw that DVR feature had high NPS. He promoted DVR more. Engagement increased. What actually works is showing usage NPS per feature. "DVR: 85 NPS, Search: 70 NPS, Recommendations: 40 NPS." One reseller's panel displayed scores. The data was actionable. The improvements were targeted. Let me give you a real scenario: a reseller named Tom saw that his search feature had low NPS. He improved search. NPS increased. The usage NPS enabled the improvement. Another thing nobody mentions: usage NPS should be collected in-app. "How would you rate the search feature?" One reseller's panel asked after each use. The data was fresh. The insights were timely. Honestly, the smartest British IPTV resellers I know track usage NPS. They know that overall NPS hides feature-specific issues. Usage NPS reveals them. Your IPTV Reseller Panel either has usage NPS or it doesn't. If it doesn't, you're blind to feature issues. If it does, you can improve. Choose a panel with product analytics. Your British IPTV features will improve based on feedback.